FREQUENTLY ASKED QUESTIONS

How to contact The Hype Place ?

Are your products new and authentic ?

All our products are guaranteed 100% authentic with their box and accessories of origin if there are any.
Most of our products are 100% new. For those that are used the conditions are clearly written in the description.
To learn more about our authenticity policy click here.

Do you ship worldwide and how long does it take ?

We ship worldwide (over 220 countries) with one the most reliable couriers like FedEx, UPS, GLS, SDA.
Once your order has been prepared and is ready to be shipped, delivery times are 48 hours in all Europe and 72 hours outside Europe.

Which payment methods are accepted?

We accept all credit cards using PayPal service.
It is also possible to pay by Bank Transfer or Postepay or cash on delivery only if you live in Italy.

I absolutely need to receive my order before a specific date. What can I do ?

In case of emergency, please contact us before placing your order and we will give you a precise and guaranteed date of shipping and delivery.
Make your request by email at info@thehypeplace.com

How to track my order ?

We use the most reliable carrier to ship your orders.
To track your order, please use the tracking number that you will find in your shipping confirmation email
For any questions you can contact us by email at info@thehypeplace.com

Why my order has not been shipped yet?

Depending on the peak and periods and/or shipping delays of our partners it is possible that the processing time of the order gets delayed. We always do our best to ship your order as soon as possible.
If your order is extremely urgent please contact us before placing your order and we will give you a precise and guaranteed date of shipping and delivery by sending an email to info@thehypeplace.com

Do you accept returns?

We purchase our products for your specific needs. So returns may not be always possible. However, under some specific conditions, we may accept returns.
To request a return you can contact us by email at info@thehypeplace.com

Name	Provider	What it does	Expiry	Allow (Check all)
Login customer	OVH			Allow
Shopping cart	OVH	This provides, and keeps the products inside your shopping cart. Deactivating this cookie would stop permitting the orders. This cookie doesn't save any personal Data about any shop client. This provides, and keeps the products inside your shopping cart. Deactivating this cookie would stop permitting the orders. This cookie doesn't save any personal Data about any shop client.	20 days	Allow
Bestsellers	OVH	View the most sold products View the most sold products	20 days	Allow
Paypal	Paypal	Offers the possibility to pay with Paypal. Offers the possibility to pay with Paypal.	20 days	Allow
Payment with credit card	Prestashop		20 days	Allow

Name	Provider	What it does	Expiry	Allow (Check all)
Social Sharing	OVH	Offers the ability to share products through Social Offers the ability to share products through Social	20 days	Allow
Whatsapp Chat	Whatsapp		20 days	Allow

Name	Provider	What it does	Expiry	Allow (Check all)
Stats Data	OVH	A Shop Cookie, which saves data about orders, carts, IP of the clients. The data's are kept save inside the back-office, and serve solely as statistical data for improving our services and products. A Shop Cookie, which saves data about orders, carts, IP of the clients. The data's are kept save inside the back-office, and serve solely as statistical data for improving our services and products.	20 days	Allow
Google Analytics	Google		20 days	Allow